Gonta Otter Ring Master 11oz Mug

- WE SHIP WORLDWIDE!
- Please provide your complete shipping address and phone number for delivery.
- We are not responsible for any damage or loss incurred during the shipping process. Should the order arrive damaged, please provide pictures of the packaging. We will need to see the outside and inside of the packaging, as well as the item and its damage. Contact us at support@fanfiber.com with these pictures.

Handling time is the time it takes to get your order ready to leave our warehouses. This includes preparing/producing your items, printing designs, performing quality checks, and packing for shipment.

Shipping Time:

Please provide us with a detailed and correct shipping address including phone number and postcode, so that we can deliver your order successfully.

Currently, P.O. Boxes and military addresses (APO, FPO)  will not be accepted.
Please note that customers will be responsible for the shipping cost back to us if the package fails to deliver due to wrong / incomplete shipping address or unable to reach the addressee or if you refuse the package. Your cooperation will be much appreciated.

Ship Separately
In order for our customers to get the items as fast as possible, we might ship items separately. Items that are ready first will be shipped first. 

Customs Duty and other information.

Generally, there are no extra taxes for your order, since every country has enough tax-exempt amount for normal personal shopping. Please consider, there may be subject to customs duties once order over a certain amount (about $200 - $300+). 

Please note that import duties, taxes, and charges are not included in the item price or shipping charges. Do not confuse them for additional shipping charges. Buyers are responsible for these charges. Please check your local customs laws before ordering to determine what these additional costs will be.

Please understand that if your country has strict customs regulations, the shipment could take a longer time. Please contact your local post office first if your item is arriving late. Delivery time can also take a long time on peak seasons or holidays, including national holidays.

Tracking for the parcel
We will send an email once the package has been shipped. Should tracking be available for your order, a link and number will be provided along with the shipment email.

Please check your spam folder in case the email does not show to your inbox. You can also track your order on the "Track my order" page at the bottom of the website.

Contact us
Contact us directly for inquiries at support@fanfiber.com

If you have ordered the incorrect item/order you are eligible to return the order to receive a refund as long as contact is made within 14 days of receiving the item/order. Please notify us via support@fanfiber.com before returning.

Please note: 
Items lost or damaged during the transit may not be eligible for refund or returns. If you are unsatisfied with your order, please contact us for assistance. We will do our best to resolve the issue you might have.

If you would like to return your order, please ship it clean (no animal hairs, no smoke smell, etc.) air tight and waterproof to the addres below at your own expenses. We will not handle carelessly wrapped parcels.
An announcement sent to support@fanfiber.com is highly appreciated and improves the return- and refund process.
The email must contain:

• Full name
• Product information (item, size, color)
• Order number
• Reason for return

Return address:

Fanfiber Merchandise BV
Linnewever 26
2292JH  Wateringen
The Netherlands